See below for answers to your most common questions.
We take care of the dirtiest aspect of having a pet, cleaning up their poop. We specialize in yard scooping for dog owners and litter scooping for cat owners. Ask if you have other animals you would like us to clean up after. We’re always looking to help wherever we can!
No, you don't need to be home during the service. We ensure effective waste removal while respecting the security and privacy of your property.
The frequency of yard cleaning can vary based on several factors, including the number of pets, size, and diet. However, most customers find a weekly service to be most effective.
No, our pet waste removal services are designed to be safe and non-damaging to your property's surface. We use appropriate tools and procedures to ensure thorough cleaning without any risk of damage.
Yes, we are committed to customer satisfaction. If you encounter any issue with our service, we are dedicated to resolving it promptly.
We proudly serve Davis and Weber counties, with some limited availability in Salt Lake, Box Elder, and Cache counties. Some cities in these counties may have an additional travel charge if we do not have clients in that area. Reach out, and we’ll be able to let you know!
No, you will never be asked to sign a contract with us. You can sign up or cancel our services at any time. If you cancel within 24 hours of an appointment, a cancellation fee may be applied to your account.
It’s easy to start with us! Simply fill out a request form, text us at 801-477-4028, or email us at info@dookie.biz. Please include the service(s) you are interested in and any details such as the number of dogs or cats you have, the size of your yard, or the number of litter boxes.
Our service days are Monday through Saturday, from dawn to dusk. Your tech will arrive and scoop on the same day each week. We do our best to accommodate your desired schedule, but there are limitations based on where we’ll be scooping on a particular day. Unfortunately, due to the unpredictability of this business, we cannot guarantee a time of day when we will arrive. If you have special circumstances, please let us know so we can work out the best schedule for you.
Our tech will text you when they have finished the appointment before yours, letting you know they are on their way. The time will vary but is typically 10-20 minutes before arrival. (Text and data rates may apply to texts you receive.)
You will receive a secured invoice by email once a week for the previous week’s service. Invoices are due the day that you receive them. You can pay with a debit or any major credit card. You will also have the option to save the card for faster processing.
Yes! After you have a card on file, let us know that you would like to do automatic payments, and we will enable auto pay beginning on the following invoice.
We’ve all been there. Life happens, and sometimes you’re not able to pay an invoice when it’s due. If you find yourself in a situation where you need a few extra days, please just let us know, and we will be happy to work with you. If you have an outstanding balance at your next service appointment and have not communicated with us, we will not be able to schedule your service. If there is communication and a plan to pay the balance to $0, we will work with you to get you back on the schedule. If we have not heard from you and your balance exceeds 30 days past due, we will be forced to send your bill to a collections agency.
If you need to skip a week of scooping and the animals will NOT be using the yard and litter box, there is no charge for the appointment so long as we have at least 24 hours notice. If we do not have 24 hours notice, we may charge a cancellation fee.
If you skip an appointment and the animals WILL BE using the yard and litter box, you will be charged a Skipped Appointment fee on your next invoice equal to approximately 50% of your regular appointment charges.
We do our best to keep appointments in any weather unless there is a threat to our technician's safety. We will reschedule the appointment as close to the original service day when necessary. If we cannot come during the week, you will not be charged that week, and we will include a “Skipped Appointment” fee on the next invoice.
If it has recently snowed, we will come to scoop what we can find, and the rest will be collected on our next visit. There will be no changes to your regular weekly charges.
We scoop on most holidays except Thanksgiving and Christmas. If your regular service day falls on one of those holidays, we will reschedule your service for another time that week.
Our team scoops the poop into a trash bag, ties the bag off tight, and disposes of it in your trash can or anywhere you ask us to put it on your property. If we cannot locate your trash can, we will place the bag on the side of your house or garage and let you know via text. We do not transport the waste from one house to the next for sanitary and local ordinance reasons.
No! Unless it has been a while since your yard was scooped and there is excessive waste, there is no extra charge for our first visit. Typically, if we can finish in around 30 minutes, there is no additional charge, but first-time cleanups are assessed on a case-by-case basis. We will always talk with you before adding any charges to avoid surprises on your invoice.
We typically charge the same for small or large dogs; however, we reserve the option to add a surcharge for unique situations. For example, waste from small dogs is much harder to find than from large dogs, especially in gravel or tall grass. We will advise you on our first visit if we need to modify our pricing before starting any service for you.
If your yard is larger than ¼ acre or is complicated, we will add a “Large/Complicated Yard” charge. This varies, but typically adds $5 - $10 per visit. If it is larger than ½ acre or unusually complicated, we may base our pricing on the time it takes to scoop the yard.
We love seeing your dogs! However, most dogs are not comfortable with strangers being in their yard and may see us as intruders invading their space. As a general rule, we ask that your fur baby remains inside during the visit.
We are avid dog lovers and know that they don't always understand why we are in their space. By signing up and paying for our services, you are giving the Pet Attendant consent to visit your property to perform the requested services. If your dog does happen to injure someone on our team, it will be your responsibility as a homeowner. A team member will reach out to you to get a record of your dog’s vaccinations and collect insurance and any other information needed to pay for the team member’s medical care.
Most of the time, the rates will be the same regardless of the size or type of your litter box(es). A surcharge may be applied if your litter box(es) are very large and/or complicated.